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SEND FILES USING YOUR OWN DOWNLOAD LINK
- Insert your full name and valid email address you wish to receive emails from Audio Animals on.
- Insert your order number. This can be found within your confirmation email or above under the “My Orders” tab.
- Copy and paste your download link into the download link selection (do not drop a file there, this will not send/upload).
- In the your message field include any information you feel we need to know about the files you are sending.
- Click send and your files will be sent directly to Audio Animals.
UPLOAD FAQ
How Do I Upload Files?
You have two ways you can upload your files.
Option 1: If you have already uploaded your files to a server of your choice such as WeTransfer, Dropbox or Google Drive etc. You can use the form on the upload page to fill out the required information and add your own download link.
Option 2: You can use the Audio Animals WeTransfer server to upload your files directly to us. Click the “Upload Files To Us Directly” button on the upload form to be redirected to our WeTransfer server. Here you can upload any amount of files to us safely and securely.
My File Is uploading Slow Or Failed?
99% of the time file transfer is of a good speed and will complete as it is designed to. On the odd occasion the server may slow down for a number of reasons that are out of our control. If this is the case and your files are not sending using the Audio Animals WeTransfer server, then you can always wait and try again later or add your own download link to the upload form.
How Do I Know If Audio Animals Have Received My Files?
When your files have uploaded using the upload form, you will receive a confirmation email confirming your files have been sent. Once received, we will download your files ASAP and send you a personal confirmation email. This email will state that we have downloaded your files and if there are any issues with the files, we will contact you. If you do not hear from us please get in touch.
Do I Need To Place An Order Before Uploading My Files?
Yes, an order should be placed before uploading your files. This ensures you will receive an order number and are able to input this into the upload form.
Where Do I Find My Order Number?
Your order number will be emailed to the email address provided when placing your order. Alternatively, your order number can be found within your Audio Animals account.
Why Do You Need My Order Number?
An order number is a unique code given to each order. We need your order number in order to link your files with your payment/order.
What If I Can’t Find My Order Number?
Your order number is quite simple to find in your confirmation email or in your Audio Animals account. If however, you can’t find your order number, you can email us at studio@audioanimals.co.uk explaining you can’t find your order number and need us to find it. To find your order number we will need you to inform us of the name and email address associated with the order.
How Much Data Can I Transfer Using The WeTranfer Upload Form?
Using the Audio Animals WeTransfer server you can upload an unlimited amount of data. Multiple files can be uploaded at once or you can zip your files and upload the zip file.
I Have Not Included My Order Number And Have Used A Different Email To What Is Linked To The Order?
If this is the case and you have not left a message explaining what the files you have sent are for, we will have no idea what order the files correspond to. We receive a lot of files on a daily basis and to ensure we know what each file is linked to, we need either some information about the files you are sending, your order number or an email address that is linked to the order.